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Frequently Asked Questions

What is a subject

o A subject can be a human figure, pet, or a background object you wish to have in your artwork.
For example, a lady holding a cat with a cabin in the background would be three figures.

acceptance of orders

o After our artists check if your photo is suitable for work, we will process your order and charge you. After your artwork is finished, you will be given a link to preview your artwork. Once you give us your approval, we will proceed to canvas creation.

Do you provide consultations?

Of Course! We provide consultations about your desired artwork free of charge. Please email us at teambrushncanvas@gmail.com with your photo and let us know all relevant details so we can give you our professional feedback.

Are your artworks hand created?

Yes, all artworks are created by our talented artists by hand. Then the personalized artwork is made into canvas by giclee process.

Damaged Artwork

o If you find that your canvas was damaged during shipping, please let us know and we will be happy to replace your artwork.
o We do require that you provide photos of the damage so we can put in the claim process with our carriers. .

cancellation or modification

o We allow cancellation only up until the stage of approval. After your artwork has been approved by you via mockup, and our artist has started painting, we reserve the right to deny cancellation on a case by case basis.
We allow customers to ask for modifications upon seeing the completed art before the canvas is made. However, BrushnCanvas reserves the right to deny modifications from customers with excessive history or deny modifications that would involve changing a large part of the artwork altogether as a mockup was provided for approval.

How can I send my photo?

o You can attach your photo on the product page. On the “Attach photo for Artist” section.
o You can also send the photo to us via email. Please include your order number and name when sending us your image via email.

Digital Photo Requirements

o In order to create a realistic portrait, our artists need to be able to see the fine details of the subject such as the face, eyes, nose, and the mouth.
o If your photo was taken with a digital camera, please send us the original file.
o If you are scanning a physical photo, please make sure your scanner settings are set to the maximum quality/resolution available.
o Photos that are available from social media sites such as twitter/ facebook/ imgur resize the photos automatically, so it is important that you check whether the photos are clear when zoomed closely.
o We give free consultations so please send us your photo at teambrushncanvas@gmail.com if you are not sure if your photo is clear enough for our artists to use. If you already have placed an order with us, we will let you know if we need a higher quality image. Your card will not be charged until both parties agree upon the photo to be used for artwork.

What is canvas printing?

A canvas print is done by printing an image onto a canvas type material which is then stretched and gallery-wrapped onto a frame to be displayed. Canvas prints are perfect for displaying personal photographs and matches well with various interior designs.
All our canvases are made by Giclée process which uses fade-resistant, archival pigment-based inks that are rated for longevity of 70 to 100+ years.

Privacy

The BrushnCanvas team values your privacy and to ensure that we communicate to you our online information practices, we have written down where personal information may be requested and collected. On brushncanvas.com, customers can order products, register to make an account, and use the contact us page.
On those pages, we may ask you for your or your recipient’s:
- Name
- Email Address
- Mailing Adress
- Telephone Number
- Credit/Debit Card Information and Expiration Date (Checkout Page)
BrushnCanvas only uses the information you provide to process and complete the order. We do not share your information with outside parties except when explicit consent is provided by the customer.
The information you provide to us when you place an order is encrypted via secure server software (SSL) which encrypts all information the user has provided. This way, customer information is protected against unauthorized access. BrushnCanvas will only release/use user information when necessary to (i) comply with the law, (ii) enforce or apply the terms and agreements of the user, (iii) protect the rights and property of BrushnCanvas, our users, or others.